Our ME3D insoles are 3D printed to match the geometry of each foot and the unique way you move. The data collected by completing a scan in a retail location is sent directly to our 3D printers for production. Superfeet does not have the ability to manually modify ME3D or ME3D Max insoles. Custom orthotics made by healthcare professionals in a clinical setting have the ability to add specific modifications and manually alter various aspects of an orthotic. If your ME3D insoles aren't fitting your feet quite right, please reach out to the store where you purchased them to see if a re-scan might help. 

Superfeet does not accept direct payment for ME3D insoles. Therefore, ME3D insoles MUST be ordered and purchased through one of our retail partners.

ME3D orders are saved for 365 days. If it is within 365 days of the original order, please call or visit the store in which you originally purchased the insoles. They will be able to place a re-order and accept payment. If it’s been more than 365 days, you might need to do a re-scan in person however, please contact the store to confirm.

We offer a 60-day satisfaction guarantee that is also honored by our retail partners. If you need to return your ME3D insoles, you must complete the return at the store in which you purchased them. Please bring your insoles and original sales receipt into the store, and they will take care of you.

ME3D insoles are currently only available for men’s shoe sizes 3.5 - 17 and women’s shoe sizes 4.5 - 15. ME3D is available in a standard width. Because ME3D features a personalized Superfeet shape, there are limitations to maintaining the integrity of our fundamental features.